飞翔, our taxi driven is already waiting for us.
On the way to 桃园机场 airport, while talking to the taxi uncle, my mind was wondering, recapturing all the beautiful events, and trying to do a summary on why did I fell in love with this new found land which I didn't even know anything about it a week ago.
was it because of its cheap goods?
was it because of its wonderful tourist spots and beautiful scenery?
was it because that there are a lot of pet owners here in Taiwan?
or was it because that the transportation infrastructure is very good?
I was trying to search for an answer, and then I found that it wasn't exactly true at all.
cheap goods? can it be any cheaper than spending in Thainland?
wondeful tourist spots and beautiful scenery? There are a lot of other countries that can do better than this.
And then, i came to realise that, all those are just the surface that paints the picture of it.
I like Taiwan not because of the goods are cheap, but because of the attitude of the people that is selling their services and goods, the politeness.
I like Taiwan not because of the wonderful tourist attraction and beautiful scenery, but because of the effort they put to upkeep and maintain those places to be always clean, structural and organized.
I like Taiwan not because of there are a lot of pet owners here, but because of the community and people here that shows a lot of acceptance and care and love towards animals, and giving those animal a fairer share of respect and treatment.
I like Taiwan not because of their awesome infrastructure in their transportation, but because of the courtesy, the thoughtfulness, the tender, loving and care that is displayed by most of the passengers here.
The entire week during our travel was very hot, and warm, 37degree almost. The same temperament I see in most of the people here as well.
---
Along the journey to the airport, the taxi driver was very warm and approachable. He even took the courtesy to ask us our flight details, and drove us straight to the exact entrance of Cathay Pacific.
We only get to know upon check-in that our flight from TW-HK got delayed for an hour. Well, I guess Danielle can live with that extra leeway of shopping spree.
Didnt did we expect that after our bags were checked in, the attendant at the counter came up apologizing to us, passed us 2 NT$120 cash voucher to be spent within the airport, and upgraded our flight from HK-PG to business class.
While in HK, after everyone boarded in the plane, they found out there was something wrong with some parts of the plane which needs replacement. And our flight got delayed another 2 hours. I was pretty worried as my parents would be waiting in the airport by then. I approached the air hostess, telling her that I need to access to wifi so that I can somehow notify my parents of the delay. She somehow saw my worriness and said that she will get back to me.
I was expecting that she could at least let me go back to the airport and so. cold make use of the free wifi there, After a while, she came back and asked me to a corner. She said that she's sorry that there's nothin she could do to allow anyone of the plane, but she could just use her smartphone as a hotspot and allow me to access to it.
All of these experience somehow came to me as if they were purposely arranged so that I could somehow get those lessons.
I was going thru some very hard time finding myself back on track for the past few months. Things and work were pretty hard. Confidence level were way down the valley. And all these incidents and long breaks and stuff seems to be coming to me at a perfect timing.
I see how the correct way of serving people in the service industry.
Although things could get pretty hard a times, they can still maintain their composure and politeness despite not loosing their assertiveness.
They stand in the shoes of the customers, do their best in understanding the hardship that the customers have to go thru, and feel them.
They work together with the customers in a common ground, finding solutions for them, and if that's not possible, give them an alternative which could mitigate and help ease the dissatisfaction, in a very sincere manner.
They talk to people, not because they wanna get your money, but I can actually feel their sincerity in really wanting to understand, to help, and to share.
Thank you to the air hostess, in teaching me the lesson in understanding the customers' worries.
Thank you to the Cathay Pacific check-in attendant, in teaching me to take the initiative and extra mile in showing sincerity when amending mistakes.
Thank you to the auntie that cooked breakfast for us n the 无赖 home stay hotel, which taught me that we should share more and expect nothing back in return.
Thank you to our drivers, 小杰 and 飞翔, in showing me the right and sincere attitude in sharing their life experience with the customers.
Thank you to all the passengers in 捷运 in showing me that, warmth and care and love is still something reachable and still exists.
Thanks to the people that work in 丽霞商旅 in 西门町, that shows me the correct attitude, and politeness a person in the service industry should have.
Thanks to 江医师, the vet in 台北猫医院, that shows me that how all people, everyone, should be treated and welcomed to share their common interest without putting revenue as the first line of consideration.
Thanks to all PKS member who followed us to this trip. for their real and true understanding, team work, and patient whenever they have to wait and tolerate for our punctuality issues and constant stop for finding toilets to unload our shit. >.<
And last but not least, thanks to Danielle for her understanding, and her willingness to share my pain, my worries, and give me a hand whenever I'm in deep shit, constantly reminding me in improving myself, to be a better person, and never give up on me no matter what, through thick and thin, sharing our dream in building a pet home together, and constantly giving me advice. I wouldn't have been able to survive thru the difficulties if it is not because of you.
Thank you Taiwan.
I'll be back!!!
No comments:
Post a Comment